Uplef - Web Design & Branding

Last Updated: 20^th August 2025

1. Introduction and Acceptance of Terms

This website, www.uplef.com (the “Site“), is operated by UPLEF FZ LLC (“Company,” “we,” “us,” “our“), a limited liability company established in the Emirate of Ras Al Khaimah, United Arab Emirates.

• Trade License No.:47005176
• Operating Address: Office no 401-16, 4th Floor, NGI House Building, Near Deira city center, Port Saeed, Dubai, United Arab Emirates
• Registered Address:CWEP0597, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
• Email:[email protected]
• Phone:+971 52 949 1380

These Terms and Conditions (“Terms“) constitute a legally binding agreement between you (“Customer,” “you,” “your“) and UPLEF FZ LLC. They govern your access to and use of the Site, including any content, functionality, and services offered on or through the Site, particularly the purchase of web development, software solutions, and related digital services (the “Services“).

YOUR ACCESS TO, BROWSING, AND USE OF THIS SITE IS CONDITIONAL UPON YOUR ACCEPTANCE AND COMPLIANCE WITH THESE TERMS. BY ACCESSING, BROWSING, OR USING THE SITE, INCLUDING INITIATING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ANY PROVISION OF THESE TERMS, YOU MUST IMMEDIATELY CEASE ACCESS AND USE OF THE SITE.

2. Definitions and Interpretation

• “Content” means any text, graphics, images, music, software, audio, video, information, or other materials.
• “Customer Data” means any data, information, or material provided or submitted by you to the Site or to us in the course of using the Services.
• “Order” means your electronic request to purchase a Service from us.
• “Proposal” refers to a formal document outlining the scope, deliverables, timeline, and fees for custom Services, which, when agreed upon, forms a separate addendum to these Terms.
• “Services” refers to all web development, software solutions, digital products, and related services offered for sale on the Site, both pre-packaged and custom.
• “UAE” means the United Arab Emirates.

3. Services Description and Scope

UPLEF FZ LLC provides a platform for Customers to purchase IT-related Services online. These Services range from standardized, fixed-price offerings to complex, custom-developed solutions (Bespoke Services). The specific details, features, and deliverables of each Service will be described on the respective product page. For Bespoke Services requiring custom scoping, a separate Proposal will be provided, and your agreement to that Proposal shall be deemed an integral part of these Terms.

4. User Account Registration and Security

4.1. To place an Order for certain Services, you may be required to register and create an account (“Account“).
4.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
4.3. You are solely responsible for safeguarding your Account password and for any activities or actions under your Account. You agree to notify us immediately of any unauthorized use of your Account.
4.4. We reserve the right to suspend or terminate your Account, refuse current or future use of the Site, or cancel Orders, at our sole discretion, if any information provided is inaccurate, not current, or incomplete, or if we suspect fraudulent or illegal activity.

5. Ordering Process and Contract Formation

5.1. Product Listings: All listings on the Site constitute an “invitation to treat” and not an offer to sell.
5.2. Placing an Order: By placing an Order, you make a formal offer to purchase the selected Service(s) subject to these Terms.
5.3. Order Confirmation: Your Order is not accepted until we send you an official “Order Confirmation” email. The contract for the sale of Services (“Contract“) is formed only at the time we send this Order Confirmation. We reserve the right to refuse or cancel any Order for any reason, including but not limited to service availability, errors in the product description or price, or suspected fraud.
5.4. Bespoke Services: For custom projects, the ordering process is initiated by your request. A detailed Proposal will be sent for your approval. The Contract for Bespoke Services is formed upon your written (email) acceptance of the Proposal.

6. Pricing, Payment Terms, and UAE Payment Gateways

6.1. Currency and Pricing: All prices are quoted in United Arab Emirates Dirhams (AED) unless explicitly stated otherwise. We strive to ensure all pricing information is accurate; however, errors may occur. We reserve the right to correct any errors in pricing and to cancel any Order arising from such an error.
6.2. Taxes: The prices displayed are exclusive of any applicable taxes, including Value Added Tax (VAT) as per UAE Federal Law. VAT, if applicable, will be clearly calculated and added to the total invoice amount at the prevailing rate.
6.3. Payment Methods: Payment for Orders must be made in full at the time of purchase, unless a separate payment schedule is agreed upon in a Proposal for Bespoke Services. We accept payments through integrated, secure UAE-based payment gateways. These gateways are provided by third-party financial institutions and payment service providers approved by the UAE Central Bank.
6.4. Payment Gateway Processing:
* By making a payment, you agree to provide current, complete, and accurate payment information.
* All payment transactions are processed and managed by the external payment gateway provider. We do not store your full credit/debit card details on our servers.
* The security of your payment information during transmission is managed by the payment gateway provider using industry-standard encryption protocols (e.g., SSL).
* You agree to be bound by the terms and conditions of the respective payment gateway provider. We are not liable for any errors, breaches, or failures on the part of the payment gateway provider, including any unauthorized access to or use of your payment data by third parties due to the provider’s negligence.
6.5. Payment Authorization: By providing payment information, you represent and warrant that you have the legal right to use the payment method employed.

7. Refund, Cancellation, and Chargeback Policy

7.1. General Policy: Due to the digital and often bespoke nature of our Services, all sales are considered final upon completion of the payment process and initiation of service delivery.
7.2. Standard Digital Services/Products: For pre-packaged digital products or services that are delivered automatically or immediately after purchase, no refunds will be provided once the download, access, or delivery has been initiated.
7.3. Bespoke Services: Given the allocation of dedicated resources for custom projects, cancellation after work has commenced is strictly limited. If a Project is cancelled by you after the Proposal is accepted but before work commences, any upfront payment may be refunded at our discretion, minus any administrative costs. Once work has commenced, payments are non-refundable. A detailed cancellation clause will be specified in the individual Proposal.
7.4. Exceptions for Defective Services: In the event a Service is deemed fundamentally defective and not as described, and such defect cannot be remedied by us within a reasonable time, you may be eligible for a full or partial refund at our sole discretion.
7.5. Chargebacks: If you initiate a chargeback without first following our complaint resolution procedure outlined in Section 13 (Contact and Complaints), we will consider it a breach of these Terms. We reserve the right to dispute the chargeback with the issuing bank and provide evidence of your acceptance of these Terms and our delivery of the Service. Successful chargebacks resulting from fraudulent claims may lead to legal action to recover the lost revenue and associated fees.

8. Intellectual Property Rights

8.1. Company IP: The Site, its original content (excluding Customer Data), features, functionality, design, logos, and all underlying software and technology are and will remain the exclusive property of UPLEF FZ LLC and its licensors. These are protected by copyright, trademark, and other intellectual property laws of the UAE and international conventions.
8.2. License to You: Upon your full payment for a Service, we grant you a limited, non-exclusive, non-transferable, worldwide license to use the delivered Service (the “Deliverable“) for your internal business purposes only, as intended by the Service.
8.3. Customer Data: You retain all intellectual property rights in your Customer Data. By submitting Customer Data, you grant us a worldwide, royalty-free license to use, host, store, reproduce, modify, and create derivative works from such data solely for the purpose of providing and improving the Services for you.
8.4. Pre-existing IP: Any pre-existing intellectual property, code, tools, or know-how owned by either party prior to the Contract or developed independently shall remain the sole property of that party.

9. Data Protection and Privacy

We are committed to protecting your privacy. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Our practices are designed to comply with applicable data protection laws in the UAE, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (PDPA). By using the Site, you consent to such processing.

10. Warranties and Disclaimers

10.1. The Services are provided on an “as is” and “as available” basis. We disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2. We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY THE LAWS OF THE UNITED ARAB EMIRATES, IN NO EVENT SHALL UPLEF FZ LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRIOR TO THE EVENT.

12. Indemnification

You agree to defend, indemnify, and hold harmless UPLEF FZ LLC and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use and access of the Site or Services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your Customer Data caused damage to a third party.

13. Governing Law and Dispute Resolution

13.1. Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Emirate of Ras Al Khaimah and the applicable federal laws of the United Arab Emirates.
13.2. Amicable Settlement: The Parties shall first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms through good-faith negotiations between appointed representatives.
13.3. Jurisdiction: If the dispute cannot be resolved amicably within thirty (30) days, the parties irrevocably submit to the exclusive jurisdiction of the Courts of Ras Al Khaimah, United Arab Emirates, for the resolution of any such dispute.

14. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation facilities, fuel, energy, labor, or materials, or any failure of public or private telecommunications networks or payment gateways.

15. Amendments to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days’ notice prior to any new terms taking effect, by posting a notice on the Site or sending an email to the address associated with your account. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.

16. Contact Information and Complaints

For any questions, concerns, or complaints regarding these Terms, your Order, or the Services, please contact us first at:

UPLEF FZ LLC
Email: [email protected]
Phone: +971 52 949 1380

We will endeavor to resolve any complaints amicably and efficiently.